When customers are directed to the Digital Credit Application, they will first create an account via entering their email address. This will send them a welcome email so they can set their password and get started. This step will also verify their email address to ensure they control that email. When a customer registers for the Credit Application, a Company will also be created in Kodaris and visible in the Operations Portal, with the status “Applying for Credit”.
Customer Registration Page
This is where a customer enters their email address to register. The email address must be unique, not already existing on other customers in the Operations Portal.
Customer Welcome Email
Once they submit their email, a welcome email is sent for them to activate their account.
Company Created
In the Operations Portal, a new company is created with the customer’s email as the Code and the Status “Applying for Credit”. This will be able to be transitioned to an ERP Company if the application is approved and an account is set up.
The Digital Application
The credit application can be customized to your business requirements, but eighty-percent should be supported out of the box. Once the customer is registered, they will automatically be directed to the Credit Application when they sign in. This is where they will enter all information pertinent to the application, which can include Business Details, Address Information, Financials, A/P Information, Owner Information, Credit Information and required Signatures. All sensitive data is stored in a Kodaris Vault and protected by special permissions that can be managed in the Operations portal.
As customers fill in the application, their data is saved and they can come back to it and complete it at a later time if needed.
Besides filling in the fields, some additional actions are available in the application, including attaching files and collecting signatures.
Required Fields
If a customer skips a required field in the application, they will be prompted to fill it in when they try to complete it.
Complete Application
When a customer clicks “Complete” at the bottom of the application, it’s submitted and they’ll be directed to a Thank You page.
Update Application
If a customer needs to make any changes to their application once submitted, you can re-open it by updating the “Status” in the Operations Portal to “Applying For Credit”.
Viewing the Application in the Operations Portal
Once an application is submitted, the application and associated data will be available in the Operations Portal. To help protect confidential customer data, certain roles are needed to be able to access the application and view specific fields.
Updated Company Status & Notification
Company Status automatically updates to “Applied for Credit”.
Employees can sign up to receive a notification when a credit application status changes. This helps alert when a new application has been submitted.
Status change notification example
General Information
Basic information filled out in the application will be visible under the Company Details tab.
Application PDF
When the application is submitted, a PDF is generated and saved under Internal Files.
The application PDF can only be accessed with specific permissions, CompanyConfidentialInternalFileView or CompanyConfidentialInternalFileView. If either of these aren’t assigned to the employee any files with Type “Confidential” will not be listed on the Internal Files screen.
With these roles, the PDF can be previewed or downloaded. Information collected from the customer in the application will be saved to the PDF.
Confidential Fields
To help secure sensitive information, some data collected in the application is also stored under a different area of the Portal, on a tab called “Confidential”.
This is available under Company and Customer and can only be accessed with the following permissions,
Company Level - companyConfidentialEdit and companyConfidentialView
Customer Level - customerConfidentialEdit and customerConfidentialView
On the Company or Customer, navigate to “Confidential” to view and/or edit these fields.
Please note - multiple customers can be created from the credit application. One created for the customer that initiated an account to start the application and any owners added during the application process. This helps ensure the social security number prompted for the owner(s) in the application is saved to their specific customer profile.
Product Documentation
