Employee Mobile App - Using My Chats

1. Open the Employee Mobile app

   The Employee Mobile App includes a My Chats feature that aggregates a list of customer tickets that you’re assigned to or have previously commented on. To access the My Chats feature, start by opening the app.

   

2. Tap on the "Menu" icon

   Tap on the "Menu" icon.

   

3. Select "My Chats"

   Select "My Chats" from the list of menu items.

   

4. View tickets

   The main My Chats screen will showcase a list of all the customer tickets that your user account is assigned to or you have previously commented on. These tickets will display in a list format with the most recently active ticket at the top of the list. You can view your tickets and their most recent comment under the Customer Comments tab here.

   

5. Tap on a ticket to open

   To open a ticket's Customer Comments, tap on any ticket.

   

6. View all comments

   Tapping on a ticket will open the Customer Comments tab. Here, you can view all the customer comments on the ticket. You can also view the users who posted comments and the date and time the comments were posted.

   

7. Tap on the input field

   To leave a comment, tap on the input field.

   

8. Type your comment

   Use your device's keyboard to type your comment.

   

9. Tap on the "Send" icon

   Tap on the "Send" icon to submit your comment.

   

10. View your new comment

    After you submit your comment, it will appear on the comment feed.