Product Documentation
Product Documentation
When a Sales & Ops Portal user vaults a U.S. bank account on behalf of a customer to use for ACH payments, the company is responsible for obtaining an authorization to initiate payments against the customer's bank account.
File Available for Download: PDF "Authorization for Direct ACH Payment"
The U.S. payment industry regulations require the customer to agree to the company initiating withdrawals from its account. If a customer’s bank account information is saved on behalf of the customer in the Sales & Operations portal, the company must manually obtain agreement from the customer to initiate withdrawals from the account.
The attached PDF "Authorization for Direct ACH Payment" can be used by the company to obtain authorization from the customer.
After authorization has been received from the customer and a signed agreement has obtained, the agreement can be saved to the customer’s account under the Internal Files tab for future reference.
