Find Scheduled Pay Errors (Global)

1. Navigate to the "AR/AP"

   To find the reason why a Scheduled Payment failed, navigate to "AR/AP" section in the Operations Portal.

   

2. Click "Accounts Receivable"

   Select the "Accounts Receivable" menu. In order to access "Accounts Receivable" you will need to be set up either as an "administrator" or a "superuser", or “accountant” or have the following roles: "paymentEdit and paymentView”.

   

3. Click on the "Txn Type" column dropdown

   On the "Txn Type" column, click on the dropdown to see the options.

   

4. Select "Scheduled Payment"

   Next, select "Scheduled Payment" by clicking on the checkbox.

   

5. Click the "Status" column dropdown

   Go to the "Status" column and click on the dropdown.

   

6. Select the "ScheduleFailed" option

   Select the "ScheduleFailed" option.

   

7. Click on the payment's more details icon

   Click on the more details icon.

   

8. Scheduled Payment Failed Errors

   On the "Internal Comments" tab, you will find the reasons why the scheduled payment failed.