Operations AR - Viewing Scheduled Payment Errors

1. Navigate to "AR/AP"

   To view scheduled payment errors in the operations portal, navigate to the "AR/AP" section.

   

2. Click "Accounts Receivable"

   Then, click "Accounts Receivable". In order to access "Accounts Receivable" you will need to be set up either as an "administrator" or a "superuser", or “accountant” or have the following roles: "paymentEdit and paymentView”.

   

3. Click "Txn Type" filter

   Here on the Accounts Receivable screen, click the "Txn Type" filter.

   

4. Select "Scheduled Payment"

   Select "Scheduled Payments" from the options.

   

5. Click the "Status" filter

   Next, click the "Status" filter.

   

6. Select "ScheduleFailed"

   Then, select "ScheduleFailed" from the options.

   

7. Click the more details icon

   These selections will enable you to view the failed scheduled payments. Click on the "more details" icon of the payment you would like to view.

   

8. Scheduled payment error

   Select the "Internal Comments" tab and you will see a comment has been added indicating the payment has failed and why.

   

9. Search for "System"

   Another way to check for scheduled payment errors, is by checking the "System Event Information" screen under "System" in the operations portal. An event will also be added indicating why the payment failed. Search for "System" by using the menu search.

   

10. Click "System Event Information"

    Then, click "System Event Information". In order to access "System Event Information" you will need to be set up either as an “administrator” or a “superuser”.

    

11. Select the date of the failed scheduled payment

    Select the date of the failed scheduled payment.

    

12. Select the file

    Select the failed scheduled payment file to view the error log.

    

13. Scheduled payment error

    Details indicating why the scheduled payment failed will be shown on the screen.