Operations AR - Issue a Refund on an Order

1. Navigate to "Orders" section

   In the Operations Portal, navigate to the Orders section.

   

2. Click "Orders"

   Then, click "Orders".

   

3. Search for the order number

   Search for the order number in which the payment needs to be refunded.

   

4. Click on the more details icon

   Click on the more details icon.

   

5. Click the "Payments" tab

   Go to the "Payments" tab.

   

6. Click the "Refund" icon

   Click the "Refund" icon on the payment you want to refund.

   

7. Enter the refund amount

   Enter the refund amount.

   

8. Click the "Refund" button

   Click the "Refund" button.

   

9. A success message will appear

   If the refund was successful, a notification stating that the refund has been issued will appear.