Operations AR - Card Payment Attempts Reporting

All Card payment transaction logging records are visible in the Portal under the Payment Attempts screen. Each payment attempt includes both a request to the payment processor and a response from the processor, grouped together with a timestamp.

Clicking on these records will display the details in the request or response record; if it is a response record, these are specific responses provided by the payment processor.

This reporting allows you to check the details of a transaction for instances when a payment doesn’t go through to better assist customers. The Payment Attempts screen is limited to specific users that can be configured with access for security to sensitive information.

Accessing Payments Attempts

• Navigate to System > Payment Attempts.
• Click on the date of the payment records you’d like to view.

• A list of payment attempts and responses for that date will be displayed.
• Each request and its corresponding response are grouped together by timestamp.
• Clicking on a record will display its details.

Requests & Responses

• A payment request can contain information such as the amount, customer number, and invoice number.

Note: For Payments on Account, an invoice number will not be displayed since the payment is for multiple invoices. 

• The payment response can include amount, invoice number, and the result message

Declined Payments

• When a payment is declined, a “DECLINED” message will be displayed. Check  the AVS_Response and CVV2_Response fields for an error code. The response code in the field may vary depending on the payment processor. 
• In the example above showing “N” as the result, the address or zip code entered by the customer did not match the cardholder’s account and the payment was declined.