Employee Mobile App: My Chats

The Kodaris Employee Mobile App includes a My Chats feature that aggregates a list of customer tickets that you’re assigned to or have previously commented on. It can be used to help manage and keep track of the activity under a ticket’s Customer Comments section, ensuring that you have easy access to customer conversations and never overlook unanswered comments.

Capabilities of the My Chats Feature

The My Chats feature is easily accessible via the Employee Mobile App from a phone or tablet. As mentioned, the main My Chats screen will showcase a list of all the customer tickets that your user account is assigned to or you have previously commented on. These tickets will display in a scrollable list format with the most recently active ticket at the top of the list.

Each ticket will include the company name associated with it, the ticket title, the most recent ticket comment, the name of the user who posted the comment, the time the comment was posted, and the ticket status if applicable.

From the main My Chats screen, you can click into any ticket. Clicking into a ticket will take you directly to the Customer Comments tab of the ticket where you can view all previous comments and type and post a new comment.

Once you’ve landed on the Customer Comments tab from the My Chats screen, you have the ability to access the rest of the ticket, such as the ticket details, internal comments, and more.